The easiest workaround may be turning the Halo's feeder hook in a counter-clockwise direction, starting with an approx 1/8 turn. You can also try clockwise, IF there's room to tighten it. If this fails to correct it, try a 1/4 turn, and finally even a half turn (hook opening to the opposite direction).
One of these positions along the way should level off your Magic Halo. It will never hang perfectly level, but should get it close enough. If it is off by more than a few degrees and won't correct regardless, email us a photo so we can develop a fix for you: email@example.com
|Above: The Magic Halo feeder hook (chrome "Classic" model shown). This applies to both "Classic" and "Deluxe" models. Vinyl tip was introduced as a later modification (see HERE).